cherrycoke Posted 4 December, 2018 Share Posted 4 December, 2018 hiya can someone help me. I know its only low stake and there might not have been a win after this fall but, I got a win on maxways on bonanza on casino heroes. I had 2 drops and this was my third drop but I dint do the win. it finished and said u have won £5.51p but u can clearly see in the photo that there is a win with the 9s! I wrote 2 the live chat and they said they would look in to this, after a 4 day wait I have now received an email saying there was no win but the picture clearly shows a win!!! where do I stand with this? thanks Link to comment
Nicola Posted 4 December, 2018 Share Posted 4 December, 2018 Have heard of something similar happening before. Not sure if it was a thread here or elsewhere. @Big Time Gaming officialmight be able to help. Link to comment
Play The Game Posted 4 December, 2018 Share Posted 4 December, 2018 Thats a definite hit with the 9s. I hope they resolve this issue. Link to comment
Rexxor420 Posted 4 December, 2018 Share Posted 4 December, 2018 Maybe its a bug with the Windows Activation? Jokes aside im sure @Big Time Gaming official will help you out with that one. Link to comment
TheManbearpig Posted 4 December, 2018 Share Posted 4 December, 2018 its a graphic bug.there is no win ? Link to comment
m3evil Posted 4 December, 2018 Share Posted 4 December, 2018 Had the same thing happen to me on bonanza, the answer I got was that it was an graphics bug, and the winning had been paid out as it should have been... Should be a thread somewhere here in complaints... Link to comment
cherrycoke Posted 4 December, 2018 Author Share Posted 4 December, 2018 spoke 2 live chat again and they said the same, its a graphical bug but the win was paid as it should of been. thanks for reply anyway guys ❤️ Link to comment
Big Time Gaming official Posted 6 December, 2018 Share Posted 6 December, 2018 @cherrycoke Sorry just seen this - did the game freeze/crash? or could press spin and carry on? If you recovered the game from any state it will reboot displaying the full win. Link to comment
Play The Game Posted 7 December, 2018 Share Posted 7 December, 2018 Waiting for the repost??? Link to comment
cherrycoke Posted 7 December, 2018 Author Share Posted 7 December, 2018 @Big Time Gaming official yeh the game was laggy and froze so just refreshed and it started a new game not carried on. It gave me £5.51p that I won. Link to comment
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