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Roedgaard72

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Posts posted by Roedgaard72

  1. 2 hours ago, Slotplayer said:

    So was an announcement to all of their players made regarding this, or was it done undercover in the hope that nobody would notice?

    Obviously heard nothing from them!  The CS has also changed. They won`t tell anything. Like why they remove certain providers and if they will add others. That is - if they bother answering. I played there since late 2016 every month basically and is not treated very nice when I compare tp Pokerstars, Videoslots etc

  2. 10 minutes ago, vanHooff said:

    @Roedgaard: you might want to check the RTPs on Pokerstars. 
    Pretty pretty bad when it comes to that.

    Only Red Tiger low here and they annouced that.

     

     

    pokerstars.png

    13 minutes ago, vanHooff said:

    @Roedgaard: you might want to check the RTPs on Pokerstars. 
    Pretty pretty bad when it comes to that.

     

    pokerstars2.png

    • Like 1
  3. 18 minutes ago, vanHooff said:

    Online gambling is a competitive business.

    Most if not all other competitors have reduced RTPs and/or player benefits (bonuses, promo's etc.) long times ago.
    Back then I used to play at Videoslots and/or PokerStars group a lot, but it has become too costly to play there.

    As far as I know only Unibet still has highest RTPs, but pretty lousy player benefits.  

    Leovegas has been the absolute #1 choice for me for the past year, by a landslide: good game selection, high RTPs, great player benefits.

    If the changes are limited to lowered RTPs on a number of providers, my gameplay should not be affected too much until September 1st, when online gambling is regulated in the Netherlands. On that date, I might quit forever :D 

     

    Still worth playing on Pokerstars, MrGreen, Betsson, Betrrom24, Danskespil, Tivoli (dansih sites), LL Group (not PlaynGo though), Unibet, Maria,  etc

  4. 12 minutes ago, dirtystack said:

    OP got caught red handed.

    This is kind of why most casino complaints should considered in a critical way - they are rarely as they seem. Here the OP has not only lied to the casino but he is also lying to us, he is trying to fool us into believe his story. He does not credit us with intelligence, he thinks we are stupid and easily fooled.

    I don't like someone trying to take me for a fool.

    Everyone is so quick to condemn the casino; but not the player.

     

    Totally agree but casinos should follow laws within the different juristrictions aswell. Personally I rarely have problems with any casino, because I play fair. Always and except my losses, as you should.

    • Like 2
  5. 11 hours ago, BitStarz said:

    Hi there,

    I think you’ve been complaining on every forum that is out there, so I’m gonna give a very thorough reply here to defend our actions once and for all.

    We got this gentleman from Denmark who’s 78 years old playing with us. First of all, we don’t get much players from Denmark, let alone older gentlemen, so it was a bit odd to start with, but hey, so far it could be quite possible that he was the one playing. 

    What we did see however, was that he was playing on the same IP as another player, who had self-excluded from his account, which raised our suspicion a bit. Because this sometimes happens online. That a person self-exludes and can’t access the casino again, upon deciding to use someone else’s details to play online.

    So we asked for a KYC and requested the documents, and there’s nothing wrong with the documents received. Then we started to look into the players chat logs with Evolution Gaming where this 78 year old plays. 

    After seeing those chats, I decided to reach out to him and ask for a phone verification to ensure that it’s actually that person playing, because the way he was talking was not in the way of a 78 year old man.

    I get a reply from the email I sent to older gentleman, but the email was not from his address, it was from the player who self excluded, so here’s where it’s starting to be extra suspicious. The thing is as well, is that he’s not presenting himself in this email, but rather as the older gentleman (even though it’s self excluded player's address used.) 

    I ask for a phone verification when the person is starting to get very aggetated and says that he doesn’t speak a word of English (seemed to be typing fine though, right?).

    So we have this guy who plays Evolution Games who’s 78 years old and uses language such as: “One more spin and I’m outta here, lol”. To me, that’s not how a 78-year-old is talking, let alone a gentleman who claims to speak no English. Which has had me absolutely convinced that it’s his son playing on behalf of his father. 

    If the people reading this don’t buy these arguments, that’s fine, but they both also breached the most fundamental term of online casino play as they took the welcome bonus multiple times on the same IP. 

    Anyone who’s played in multiple casinos before are well aware of that being a rule that is enforced and caused for closure of account.

    PS: https://casinogrounds.com/forum/topic/32765-bitstarz-casino/ 

    We saw the thread here above when you speak of the verification of YOUR ACCOUNT, post winning, not you father's account.


    Oh, and as to the License, we're under a Master License under Direx N.V, you'll find it in the footer. 

    Olle 

    You may be right about the OP, but facts are that no matter how much you are trying to be a wiseguy here and on CM, you don`t have license to offer your "services" in Denmark! Since you are an investigator also, you might wanna take a look what danish gambling authorities does when they discover banana repuplics offering gambling and stealing income from honest and established businesses. 

    btw my old mother played casinos for years. If you don`t want older customers you better modify your t/c.

    • Boom 1
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