[Bitstarz casino is a scam]

On 23/04/2020 at 00:58, BitStarz said:

Hi there,

I think you’ve been complaining on every forum that is out there, so I’m gonna give a very thorough reply here to defend our actions once and for all.

We got this gentleman from Denmark who’s 78 years old playing with us. First of all, we don’t get much players from Denmark, let alone older gentlemen, so it was a bit odd to start with, but hey, so far it could be quite possible that he was the one playing. 

What we did see however, was that he was playing on the same IP as another player, who had self-excluded from his account, which raised our suspicion a bit. Because this sometimes happens online. That a person self-exludes and can’t access the casino again, upon deciding to use someone else’s details to play online.

So we asked for a KYC and requested the documents, and there’s nothing wrong with the documents received. Then we started to look into the players chat logs with Evolution Gaming where this 78 year old plays. 

After seeing those chats, I decided to reach out to him and ask for a phone verification to ensure that it’s actually that person playing, because the way he was talking was not in the way of a 78 year old man.

I get a reply from the email I sent to older gentleman, but the email was not from his address, it was from the player who self excluded, so here’s where it’s starting to be extra suspicious. The thing is as well, is that he’s not presenting himself in this email, but rather as the older gentleman (even though it’s self excluded player's address used.) 

I ask for a phone verification when the person is starting to get very aggetated and says that he doesn’t speak a word of English (seemed to be typing fine though, right?).

So we have this guy who plays Evolution Games who’s 78 years old and uses language such as: “One more spin and I’m outta here, lol”. To me, that’s not how a 78-year-old is talking, let alone a gentleman who claims to speak no English. Which has had me absolutely convinced that it’s his son playing on behalf of his father. 

If the people reading this don’t buy these arguments, that’s fine, but they both also breached the most fundamental term of online casino play as they took the welcome bonus multiple times on the same IP. 

Anyone who’s played in multiple casinos before are well aware of that being a rule that is enforced and caused for closure of account.

PS: https://casinogrounds.com/forum/topic/32765-bitstarz-casino/ 

We saw the thread here above when you speak of the verification of YOUR ACCOUNT, post winning, not you father's account.

Oh, and as to the License, we're under a Master License under Direx N.V, you'll find it in the footer. 

Olle 

 

[Bitstarz casino is a scam]

On 17/07/2020 at 06:07, Orzabot said:

hmm, would you care to share the details. i have only heard great about them, and also never had any problems. But i would like to know if they did something bad

This casino is a joke! They pay online forum and chat room “thugs” to make you the bad guy all these people on here standing up for bitstarz work for them and are paid. Why are you even investigating a win when your not even legally liscenced! YOUR INVESTIGATION INTO THIS IS FAKE BECAUSE YOUR NIT EVEN LISCENCED!! Your liars! Scamming all the time! I see these posts EVERYWHERE! and you always see some “internet thug” backing the casino with all lies! Your not legit bitstarz your a scam! Not even liscenced so that means gtfo you have. I say in any investigation!! I’ve also been scammed by bitstarz along with countless others! Pathetic scam! Say what you want your 💩 and you know it. Oh by the way why is bitstarz,mbit and 7bits ip pinning in the us? Your ip is saying your in Kansas in the middle of Cheney resevoir??? Aren’t you supposed to be in South America??? No liscence? Ip pinging in america? And you think you can come in here refusing wins and investigating wins so you can’t pay your players. Your not a legit casino your a scam so shut your hole.

On 10/07/2020 at 02:23, Teamkayenne said:

To be honest. Bitstarz casino is one of the few Curacao licenced casinos that compete the top 5 casinos list. I can assure you there is no complaint where bitstarz was wrong and that hasn't be resolved. Olle is very professional on situations like this. As an experienced one the only thing is done here is sending you back your deposits. Which I think it's already done. Next time you have to be more careful. There are a lot of threads that blame casinos by the time it's the players fault. This is one of them. 

They wanna bring up ips huh.There not liscenced you idiot and their ip is in the USA not South America. SCAM