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Murphy96

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  1. I do recognise the CCJ it was registered on my credit file beginning of January I set up a payment back in middle of last year but defaulted on it and that’s why it got registered on my file. I sent them the payment plan I setup up with the company and the N22 form to show I was disputing the CCJ and that was 2 days ago I’ve heard nothing since. I only want my winnings I don’t really know what the problem is at all. I’ve sent them everything they need surely they can’t keep my winnings even after sending them what they want
  2. Murphy96

    Scam casino

    So I created a Casumo account on the 23rd of January and took advantage of the 100% welcome bonus offer I deposited £50 and I ended up winning £182, before I requested my withdrawal I already had been verified with my ID and Address. A day passed and still no money it was stuck on pending, I contacted live chat with no luck. I received an email telling me my account was paused and I was hit with a £10 maximum deposit monthly limit, the reason they gave was “In line with clause 9.4 of our Terms and Conditions and with Casumo keeping social responsibility and protection of our players at the heart of our business, we use technical partners to carry out identification, credit, affordability and other verification checks as required by the gambling commission. During these checks, we became aware that you may have an unsatisfied CCJ. We kindly request to provide one of the following: Certificate of satisfaction/cancellation A document providing the court-ordered payment terms/instalments of re-payment” Can a casino actually hold your funds because of what’s on your credit file (I’m UK btw) and ask for sensitive information regarding it ? They are now telling me that I’ve made an account in the past which I didn’t remember but then looking at my emails I made an account 3 years ago and didn’t go on it since I don’t have access to that email or anything. What will happen with my winnings as I’m getting no response from Casumo anymore.
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