So I created a Casumo account on the 23rd of January and took advantage of the 100% welcome bonus offer I deposited £50 and I ended up winning £182, before I requested my withdrawal I already had been verified with my ID and Address. A day passed and still no money it was stuck on pending, I contacted live chat with no luck. I received an email telling me my account was paused and I was hit with a £10 maximum deposit monthly limit, the reason they gave was “In line with clause 9.4 of our Terms and Conditions and with Casumo keeping social responsibility and protection of our players at the heart of our business, we use technical partners to carry out identification, credit, affordability and other verification checks as required by the gambling commission. During these checks, we became aware that you may have an unsatisfied CCJ. We kindly request to provide one of the following:
Certificate of satisfaction/cancellation
A document providing the court-ordered payment terms/instalments of re-payment”
Can a casino actually hold your funds because of what’s on your credit file (I’m UK btw) and ask for sensitive information regarding it ?
They are now telling me that I’ve made an account in the past which I didn’t remember but then looking at my emails I made an account 3 years ago and didn’t go on it since I don’t have access to that email or anything. What will happen with my winnings as I’m getting no response from Casumo anymore.