Georgia97

I been playing at mr green casino for 3 years using my fathers debit card with his permission as I got scammed years ago and won’t use mine. I tried to withdraw from them but they said I have not complied with there terms and conditions I explained the situation also my father sent them his identification and also explained. But they refused to let me withdraw and confiscated my funds in my account which was over £800 and returned my last deposit which was £25 but I have deposited over £2k in 3 years. I feel cheated and want to know what I can do about this. Thus is the email that was sent by them. We regret to inform you that your player’s account with us will remain permanently blocked, the winnings confiscated, and the last deposit made refunded due to a breach of our Terms and Conditions: Terms & Conditions below: 3.13 When choosing a payment method, you agree to the terms of that payment method and agree to any charges that apply. You agree that the payment method is valid, that the payment account or card belongs to you, and that you have the right to use the payment method.

Hi I have been a member of mr green casino for a few year and deposited many times nothing big few twenty pounds and ten pounds but all together about £400 over a few year. Then I won £500 and tried to with draw they asked via email to send them ID and a photo of me holding it and a photo of front of my card I used to deposit. Which I did then just because I had old debit cards on my account that expired which got replaced with a new one which I used to deposit they want a letter from my bank to say that I was the owner of these cards and they want it signed from a manager. So I rang my bank and they said that they have never heard this request before. So I sent me green 6 copies of bank statements showing the usage of these old cards which goes back to 2019. They still refuse to process my withdrawal and have locked my account. I have spoken many times to mr green via live chat and they are refusing my withdraw can someone please help..