TerryL
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Posts posted by TerryL
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I think if you’d seen this game in action it would become clear that it’s not a connection/lag issue.
Firstly on the main round you select up to six options and having personally played over 1000 games it has never rejected or not successfully received my selections.
Secondly once you make your choice on the bonus round that we’re talking about, it displays confirmation of your choice on screen when the game commences (and subsequently displays the increase in your winning multiplier accordingly as the game progresses).
If there were any issues in the communication of a players selection then you’d expect to see a warning/error message and the “random” choice displayed on screen (which doesn’t happen).
I have escalated my complaint to the casino regarding this matter and will update once a response is received.
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Yes I saw the same in dice battle.
I understand faults can occur but to simply ignore them after customers report them is very bad practice/illegal.
I shall be reporting them to the gambling authorities, I suggest you do the same.
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@Ramazan yildirim I am sorry to hear that, I am still waiting for an response over 10 days later from the casino after I sent them a screen recording of the incident.
I can’t believe they (Pragmatic Play) are still offering the game with the knowledge that there is a serious fault with the game - shocking!
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Hello klaumb, this exact scenario happened to me a few times, specifically on the lucky drop bonus game.
As a result I started a screen recording the next time this bonus game was initiated, sure enough the fault happened again. The number I chose should have resulted in a 200x payout but instead a 5x payout was given and in my history the chosen number was different to my actual choice.
The in game live support didn’t even respond the my messages about this so I have approached the casino provider directly with the video recording which clearly shows my choice and what happens in the bonus round and am waiting for a response.
I’m very concerned that this has happened to other customers and they (pragmatic play) have ignored their reports of a fault/issue.
Depending on the response from the provider I may upload the video to youtube - I will keep you updated.
Boom City programming error?
in Casinos & Sports
Posted
@klaumb After being fobbed off by the casino provider, I took my complaint to IBAS and suddenly I was paid out the correct amount.
Unfortunately the majority of people will not have a screen recording that can’t be disputed and will be ignored.
My advice is for everyone to avoid Pragmatic Play, they are simply not a trustworthy provider.