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Hi all, Just as an update to the above, as promised we escalated this to Play'n Go and they returned to us stating that in jurisdictions where the RTP for regulatory reasons does not have to be shown by law (this includes Curacao), they have removed it from the information page... This means that the RTP-information has been removed from every information-page, except for in jurisdictions were the law mandates it to be shown. They can, however, make it re-appear when casino's specifically request them to do-so. We have of course put in that request, but it seems going through the console as highlighted above, will be the main way of checking the RTP moving forward on other comparably licensed casino's. It's not exactly what we were expecting, but we hope the above clarifies the matter for you guys and we of course remain available for any other questions you may have! EDIT: RTP is now shown again on our casino (also inside the PnG game).

Hey hey! Thank you very much for bringing this to our attention. We were quite surprised that upon checking, we can ourselves no longer find such information in the game-rules anymore either. We have absolutely no control over this in-game page, this one is fully managed by the game provider. We have immediately escalated this to them to verify whether this was removed by accident and/or where it can be found moving forward. We'll keep you posted! On our end, for reasons of transparency, we do include the RTP ourselves when clicking on the "information" button below a game, see screenshot: Another way to check the RTP for PnG specifically, is by following these steps: Open Chrome and Pres F12 to open the chrome developer tools Open-up a Play'n GO slot and wait until it is fully loaded Go to network tab In the filter field, type: .playngonetwork.com In the "Name" section scroll down until you see acufly.playngonetwork.com and click on it You will see the RTP-version the slot is running on, it does not have the figures behind the comma, but it's sufficient to know whether you're playing the highest RTP version or a lower one. Screenshot: So we are 100% running the highest RTP-version and are doing our best to display this very transparently, but we are as surprised as you are by its removal from the game-rules and will immediately inquire with the game-provider about this.

Little update from our end: on popular request, we have now added No Limit City to our offering! All games can be enjoyed on the highest RTP-level, as is the case with all our games. Best of luck! 🙂

Welcome to the arcanebet community @kallekama, we couldn't be happier having you! Thanks so much for the very thorough and glowing review of our services. It's honestly always such a boost to moral over-here internally when someone rates all the things we're focusing on as superb. It really means a lot to us that you took the time to do so and write this detailed review ❤️ We look forward to welcoming you again soon and have of course also transferred the feedback regarding the game portfolio internally!

Hi OneIncher, Thanks so much for sharing your experience with us on-here, it really means a lot to us and we appreciate it more than you can imagine ❤️ We're always working hard on enabling more providers and No Limit is high on our own personal wish-list too, so we hope to be able to introduce it shortly. If and when we do, you'll be the first know Thanks again for being a part of the arcanebet community and we look forward to seeing you again soon!

Hi damson95, Your reply is what we referenced in the opening post to as "Having a Curacao license, we knew we were embarking on something that would be a little bit of an uphill battle(...)". We're well aware of the negative perception that exists and we don't blame you, there are some rogue sites out there that warrant skepticism. We're not one of them though and if you do a bit of research, you'll see many people vouching for us. This includes the person that won the 130.000 EUR, because that did happen. The proof of the pudding is in the eating, though. It makes no sense for either of us to be saying "we're good" vs "no you're not". It's up to the players to determine so and if you don't want to be one of our players, because of our license, we respect that decision and wish you all the best on the many other websites out there with licenses that may better suit your needs.

Welcome to the club! If you're not using Ecopayz or bitcoin, then currently there is indeed nothing else available for Norway, with Skrill having retracted themselves from the market late December. Good you signed-up anyway though, we'll make sure to be in touch when we find a suitable card processor!

Hi Ricardo, Long time no see, great to hear from you! Thank you so much for posting your experience with us on-here, means the world to us ❤️ 't was an epic multiplier win indeed, not that many have been able to do much better since

❤️ Thanks pausefisk, your kind words are much appreciated! Regarding the suggestion: we'll make sure to send you an email next time we have a win-multiplier leader board live, because we do regularly have those as well, suited for all wallet-types 😊

Hey Solutionnn, So unfortunate that this has been your experience with us and that this will be one of the first replies to our introduction thread. You're right though, bitcoin is the only available method for Sweden due to regulatory reasons and the interface will not allow you to exchange currencies. The support team could have helped you with that, did you try reaching out to them? Don't get me wrong: that is a hassle in and of itself, I'm just curious to know whether you approached them. Normally you play in the currency you deposit with, that is why the interface does not allow for exchanges, but we do make exceptions when requested. Regarding the minimum bet: there are plenty of game suppliers available that feature a much lower stake than Play'n Go in bitcoin. So also here it is unfortunate that this was your first choice, because also here you are right: Play and Go is not optimized for bitcoin-play, feedback we have also shared with them and something they are working to improve. Either way, it's an honest review and even though this is not the opening we had hoped for, we thank you for sharing it. Could you please get in touch with support, referencing this review, so we can review account-specific information and perhaps see if something can be done for you?

Hey vanHooff, Thanks for the good luck wishes! Regarding reading the terms and conditions: always good advice! Though as mentioned in the intro, we automatically block slots you're not allowed to play with bonus-money, so you can rest at ease there The reason why you're not seeing big slots providers is because of your location - we automatically hide content that is not available to you, which is a lot for the Netherlands Players from other jurisdictions will see the full range we have to offer, which includes all the big ones. We have our headquarters in the Netherlands and are keeping our eye on the market, so hopefully somewhere next year, we may also be able to accept you on arcanebet!

Hi all, We’re the newest-listed casino on here, so we figured we’d give a bit of an introduction on ourselves. Together with the team we launched the arcanebet casino in 2020. We set-out on a journey that in the first two years can be summarized in one sentence: do the basic things right. Having a Curacao license, we knew we were embarking on something that would be a little bit of an uphill battle, given the negative perception some of these casinos (unfortunately often rightfully so) have. Still, we passionately believed that there was a place for us in the casino-world, as long as we “just” did those basic things right. The things that – in our view – disturb players the most, are nontransparent or unclear terms relating to the promotional offering, the stalling in processing withdrawals or – with the same intent – delaying the verification of customers. Central to our operations in the first year, was making sure we covered those areas right. In this post, we want to give you a glimpse into the operations of arcanebet and how we evaluate our first year of being live. It’s our conviction that we’re a safe and friendly place to play at for those genuinely interested in having a good time – which of course does not mean having to be a losing player - and we’re very proud to be listed on-here. As a thank-you for that listing, we did not just want to lurk around in the shadows but put ourselves out there and engage in a dialogue with the community. KYC’ing In 2020, it took us on average 7.5 hours to KYC customers. This is when you count all the hours there are in a year (24/24, 7/7). If we’d only count the hours within our operational hours (10 CET to 20 CET) you were on average verified in under an hour. Withdrawals It took us on average 8 hours to process withdrawals, or 3.5 hours within our operational hours. We’re quite proud of one of our members winning 130.000 EUR on Crazy Time and also being able to process a withdrawal of that size, that early-on in our existence. In 2021 we already saw another 75.000 EUR winner (on Immortal Romance this time around), which we processed in just a few hours as well. While we do have a withdrawal limit of 50.000 EUR a week per player to protect us from big swings, we also managed to get wins of that size over to players in no time. It’s a testament to how terms & conditions are there to protect us, but that we’re not always enforcing them just because we can. It’s our way of siding with the player, whenever we can. We were blessed by the fact that the 130k winner advocated for our services on an online forum (review section), so you don’t have to only take our word for it Terms & conditions We have a 15% weekend cashback promotion that compensates net losses at wagering requirements of just 1x, a welcome pack with friendly wagering requirements (17.5x deposit + bonus, max bet of 5 EUR), leader board prizes that are paid out in cash and give-away surprise gifts at very friendly wagering requirements. At the same time, we focus on product initiatives that automatically enforces terms & conditions, without the player having to read them. One example is the fact we prevent you from playing games that are not allowed to be played with bonus-money. While we believe our bonuses are rewarding and do not come with any predatory terms (on the contrary), we also aim to make this more visible in the terms themselves. Visually they will never be an artwork, but we can structure them more logically and display them in a sort of FAQ format. This is something we’re working on right now and hope to “release” soon. That being said, we run the type of business where as a genuine player, you don’t really have to care about terms & conditions, once you’re beyond the welcome pack, as everything is practically wager-free afterwards. 2021 What does 2021 hold in store for us and for you, if you decide to join us on our journey? First and foremost, we want to continue doing these basic things right and never compromise on them. Secondly, with the basic framework set-up right, we want to quickly introduce some customer-facing improvements: · A redesign of the website that enhances the customer experience, but where our main selling propositions are visually clear to visitors as well, without having to read through a long post like this one ; · A loyalty system compensating players automatically for their activity, regardless of winnings / losses; · A more advanced way of searching for games. Currently you can filter by provider or title, we also want to include things such as “grid-play, bonus buys, walking wilds,…”) so you can easily find that game you’re in the mood for playing; · An extension of our operating hours and availability of live chat. We would like to become a trusted and established partner in the industry that always sides with the player when possible. In other words: we want to be that site where we would play-on ourselves. Not exactly a short post but if you liked what you read, we welcome you to give us a try. As the old saying goes: the proof of the pudding is in the eating. We hope to see you around and will also be here to answer any questions you may have, trying to do our part in lifting some of that mysterious fog casinos tend to have. Should you encounter any difficulties, have any feedback for us or just want to have a chat, always feel free to do so in this thread as well! Best regards, Team arcanebet