Miiw

How much are we talking about? As it took so long?

I understand it must feel horrible. But I gotta ask, why the hell does one play on a casino like that? Just check this site or AskGamblers or any known casino community for responsible and good casinos.

It does seem that this Casino has gone rogue. The change of licensing is pretty obvious sign as well.

That's true. For me personally 40hrs is among the longest withdrawal periods I've had. Usually everything is resolved within 24hrs, including possible account verification. Also the customer support that was just copy/pasting same text wasn't helping or creating trust to the operations.

I can confirm that I have just received the funds! All in all, it took around 40hrs. I still hold my earlier statement about the vague customer service. Happy ending all considered!

Lol, I went to the live chat and asked about the withdrawal. It's always the same copy/paste text. Really, one of the worst casino experiences I've had in years. I really would consider advertising them in the future CasinoGrounds. And once again, I am not any wiser about the situation of my withdrawal.

Thanks guys for the replys! I won't go and gamble the money, that is for sure. I am not going let them "win". Still after 36 hours, and I have heard nothing of them. Samuel, you played on Koi Casino?

Indeed. I really hope that I will see the withdrawals processed today. This feels like torture.

Yeah. So true. Have you played on this casino?

Yeah, that is what I got to do. I really, really hope that it isn't going to take 5 business days tho. I'll keep this thread posted

Thanks for the reply! Well that is just outrageous. I did read the T&C, but I was thinking that the segment you highlighted would mean, that after the payment has been verified it would take up to 5 business days for the money to reach my bank account. But you are right. The customer servers are just copy pasting the same thing every time; "The payment will be processed as soon as possible." "Unfortunately we can't give you a timeframe." What is even more surprising is the fact, that every review I've seen about this casino advertises "fast payouts" or "almost instant payouts" - I really hope everything is right - I always feel anguished with these smaller / newer casinos. You never know what they can come up with. But I believe this Casino should be pretty legit.. At least it wouldn't be advertised by CasinoGrounds otherwise? But taking up to 120 hrs to process a withdrawal. That is just something. We are living a time. when almost every casino offers instant withdrawals. I even emailed them saying that I would be ready to send my documents to verify my account, but they said that it is not needed as of now. I did use my bank credentials to get into the site, so I believe they don't need verification documents with that method of registering.

Going +15 hrs and still nothing. The chat is outsourced, so they have no answers to give. This long withdrawal process is really subpar for a modern casino... Any idea what I could do? And again, anyone who could help me? As this site is advertising them.

Hey CasinoGrounds! I noticed Koi Casino on CasinoGrounds front page and decided to give the Casino a go. I was really interested on the 15% cashback offer. I managed to win some and ended up withdrawing 2000 euros. I went to live chat to ask about the normal withdrawal process and time. The answers were pretty vague and quote on quote: "We don't have any withdrawal timeframe, withdraws are processed as soon as possible." So it has been 8 hours now since my withdrawal, nothing major yet, but nowadays even that seems quite long. Anyone here got experiences on the site? Also, is there anyone on CasinoGrounds affiliated with them as you are promoting them? Thanks!