[Cryptoleo does not whitdraw my money]

Hello! 

Cryptoleo is not an affiliated operator of ours, and I don't know anyone from their team - so my response below is limited in how helpful it'll be. 

Please write them an official complaint, as described on https://cryptoleo.com/dispute-resolution, as this will force an escalation of the case. If that doesn't lead to anything after 5 business days (no response or asking to delay - and make sure you tell them the following:) escalate it yourself via the complaint solution on https://www.curacao-egaming.com/public-and-players/

Wish you the best of luck!
 

[MrVegas Questionable Ethics?]

Hello! 

Mr. Vegas is not an affiliated operator of ours, but I have contacted a person I know who works on their team with a link to this thread. Hopefully, that'll speed things up, but I can't make any promises or guarantees. 

As for your question about this being within their rights, yes - they are. Typically, something in their system flagged your account because of hitting a threshold (accumulated sum of deposits/withdrawals), an expired ID, a different IP/location, etc. The way that they handled this, though, is completely idiotic. 

Contact them directly at support@mrvegas.com and give them no more than 24 hours before raising a complaint with their ADR. If you're playing under the MGA jurisdiction, their ADR is MaDRE. For the UK, you have to go through the UKGC. If you play via Sweden or Denmark, this is handled via the SI or the DGA (SpelInspektionen and Danish Gambling Authority). 

I've copied over their terms re. ADR as well. I hope you find it useful. 

 

Quote

8. COMPLAINTS

8.1. Mr Vegas takes Your complaints seriously and shall use its best endeavours to resolve Your complaint as soon as possible.

8.2. If You have a complaint to make regarding Mr Vegas’ services, contact us in one of the following ways:

Email: support@mrvegas.com

8.3. Mr Vegas encourages You to establish contact as soon as circumstances for a complaint arise and in no case later than 6 months of the occurrence thereof. Mr Vegas will acknowledge any complaint made by You immediately, or in any event, within 24 hours thereof. Your complaint will be escalated to the appropriate Mr Vegas personnel. If Your complaint remains unresolved after a period of or 10 days, Mr Vegas shall:

Write to You explaining the final decision;
Clarify that this is the end of the Mr Vegas internal complaints process;
At your own discretion, guide you on how to make a complaint to a free independent Alternative Dispute Resolution (“ADR”) body.
8.4. If an agreement cannot be reached after the internal complaints process has been exhausted between the Player and Mr Vegas, the Player can refer their claim to the relevant ADR provider as illustrated below:

8.5. (i) For Players residing in Malta or playing under Mr Vegas’ MGA licence:

You should contact the Maltese Alternative Dispute Resolution Entity (MADRE)

Website: https://madre-online.eu/

For disputes under €5,000.00, the decision of MADRE will be binding on Mr Vegas with your acceptance.

For disputes over €5,000.00, the decision of MADRE will not be binding unless Mr Vegas accepts the decision.

MADRE decisions do not take effect as an Arbitration award.

 

(ii)8.6. Alternative ADR option:

You may also use the European Commission’s online dispute resolution portal http://ec.europa.eu/odr to file the complaint.

 

8.7. If a Player residing in Malta, or playing under Mr Vegas’ MGA licence, remains unhappy with the outcome of a complaint, the Player may contact the MGA on:

Website: https://www.mga.org.mt/support/online-gaming-support/

Telephone Number: +356 25469000

Address: Malta Gaming Authority Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM 1001, Malta 

8.8. A Player is invited to email Mr Vegas on support@mrvegas.com to obtain a copy of Mr Vegas’ Complaints Policy.

 

[[FREEPLAY TOURNAMENT] Space Miners Dream Drop (Relax Gaming)]

4 hours ago, chrizztospinja said:

first post!

first Post - welcome! - seems like the promotion is still running

Hello. I made a blunder re time zones. Promo is still live until 23:59 CET. 

[[FREEPLAY TOURNAMENT] Space Miners Dream Drop (Relax Gaming)]

2 hours ago, bristolad_realone said:

got to love the uk now they have banned free to play

 

You can use a VPN to play these tournaments. No casino account is needed; just a CG username. 

[[RESOLVED] Palmslots.com unfair rollover terms.]

I confirm that the user "PalmSlotsCasino" is an official representative of PalmSlots. They'll receive a representative badge soon. 

Please do not disclose details on the public forum @Luckii, reach out to them via PM. 

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[[SOLVED] Casinia Casino]

3 hours ago, Rexrudi said:

Hello guys. I signed up with Casinia casino through Casinogrounds.com last week. Made a deposit and got a nice win. 
I have two problems i hope you guys can resolve. 

1) I made my withdrawl last week. Its still pending not processed. 
2) they say max withdrawl is €500 per day. At this speed it will take weeks to withdraw a win. That is unacceptable.

best regards,

Good day. Please reply to me via PM with the email you've used for that account if you can share it. We will tackle it once received, and get back to you ASAP. 

[Sugar Rush 1000, twice the old game max win.]

On 05/03/2024 at 23:10, berlingamble said:

https://replay.pragmaticplay.net/wiGiwzsFbX

Came very unexpected 

I thought you were trolling at first, but then came the 4th spin, and s*** just popped off. What a spin! I hope you cashed out and not giving any of it back. GGWP.

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[new CG website]

21 hours ago, mrclean said:

I like to new, modernized CG design. But banners are loading way to slow. Also I am not sure twich connection, who is streaming live at the moment helps to keep the main page responsible. 

What do you think guys?

Thank you for the feedback! Can you elaborate on what you meant by "not sure Twitch connection"?

[[RESOLVED] lucky spins refuse to give my refund]

Update: This case is now resolved. The partner has informed us that the player can log back in and will find the offer honored.

[[RESOLVED] lucky spins refuse to give my refund]

Hi. This is a legit offer from a partner we work with. The matter is being looked into.

[[FREEPLAY TOURNAMENT] Sweetopia Royale (Relax Gaming)]

4 minutes ago, mrclean said:

Guys as it is a freeplay tournament you are allowed to use VPN with other location. Altough registering in a casino other than your home country is a big NO NO.

Am I correct @Skylined87?

You're correct. Free to play, VPN okay. Registering at any casino with the use of a VPN is prohibited, though.

Speaking of free-to-play, 80 dossers have joined so far. 

[Palmslot unfavorable terms?]

Hello @NoName1. Thank you for taking the time to share your experience as a player at Palmslots Casino.

I'm sorry to read that it wasn't a good one, and your frustration is understandable. I contacted them and had words regarding your concerns, to which they are making changes so this type of stuff doesn't happen anymore.  

I've sent you a PM. 

Regards,
CGDL

[Hyper Casino verification process?]

On 18/08/2022 at 15:31, Illbeoveryou said:

What do you mean?

I meant that the article goes into detail why KYC is carried out. Specifically what triggers it, and the different components of KYC. Theres CIP, CDD, and CM. 

Then there's:

Quote

Why do you have to go through KYC multiple times with the same company?

Sometimes, you'll have to do the KYC with the same company multiple times. Why is that?

• Changes in gambling behavior, such as bet sizes and time played.
• Frequency or size of transactions.
• Changes to personal details on the account.
• Changes to payment details on the account.
• A company merger & acquisition where the new owner must verify the entire portfolio of customer accounts.

 

[Live Poker Streams Every Friday - Information and Discussion Thread]

Hampus is living up to his reputation. This game is going to be sooo juicy. Nice, cheeky value bet in that AQ hand versus A8. Also, excellent commentator! "... and he's gonna get the bad news" I get so invested in the way the hands are talked about haha. 

[Big win tips]

Tip 1. Don't gamble. 
Tip 2. If you do gamble, and win, cash out.
Tip 3. If you do gamble, and win, and don't cash out, don't play high volatility games. 
Tip 4. If you do gamble, and win, and don't cash out, and play high volatility games, try cashing out again.

[SLOTS collect and get guaranteed BONUS]

There are slots out there that guarantee a certain x of your bet, re-triggering if you don't get it the first spins of the bonus game. I can't remember which ones though. 

Wild Swarm is like handling a pot of nitroglyserine, you never know if you'll make it out.

[A guy goes to Las Vegas to gamble]

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Hi! Welcome. Nice win. Double-congratulations on your win and your birthday. Double Rainbow, dude!

[Get YOUR Easter Egg into the next CasinoGrounds x Relax Game: NET GAINS!]

If the Lion's voice used in Beast Mode used for "Printiiiing" isn't turned into a "DING DIIING" for Net Gains and a bell being beaten to smithereens, I will be mad at Relax Gaming for 13 months, and 14 days. 

Also, Hampus should be on the surfing shark somewhere. 

[lucky luna]

On 05/08/2022 at 21:26, JFlorence23 said:

Hardly getting any views, it will be canned

Hardly getting any views compared to what and whom? Big-name streamers who's been in the game for years? Or do you mean those who failed their chance on Broadway who now print two-ply toilet paper rolls instead? 

Their channel might not grow super-duper fast, but at least the growth is organic. Heck, I'd be happy with 2.5 subscribers on YouTube and +250k views after eight months. People think starting a channel is easy. It's not. It takes time. Unless Kim Kardashian name drops you during a story on Instagram, there are no shortcuts (buying fake likes, comments, views, subs, and all of that stuff don't count). 

On 03/08/2022 at 14:56, bolidenplan said:

just wondering does luky luna play with their own money ? herd somthing the other day that they don t ?

Rumors are detrimental to the community, and something heard somewhere is just that, mumbo-jumbo heard somewhere. Leave it at that, as it's comparable to the "whisper game" where the story changes for each ear it passes.