[Any Casoo/Casoola reps here? Need help]

17 minutes ago, Genesis Global said:

Hi @Viking, 

 

We can see that Withdrawal was processed on the 28th of January 2022, Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly. 

Regards,

Casoola Casino Team

I have recieved it now. Congrats for using 4-5 weeks for a withdraw and dig very far into my personal economy just to pay out my winnings. 
 

Thats was the end of our customer/provider relationship.

[Any Casoo/Casoola reps here? Need help]

On 29/12/2021 at 17:09, Genesis Global said:

Hi @Viking,

 

Can you kindly provide details of your account so that we can look into your issue please, unfortunately we could not locate your account with the details provided.

 

Regards,

Casoola Casino Team

I will send you a personal message here. 

[Any Casoo/Casoola reps here? Need help]

3 hours ago, joshnadin said:

Ah yes. I've just tried the U.K. number and it seems their offices are closed. Probably due to the holiday period, most people will be off until the new year.

Then, it doesn't help that they will usually have a backlog of customers who have tried to get in touch, making the process longer again.
Annoying 🙄

That's frustrating. I'd be a little nervous that I wasn't going to get my money too.
But, from what I can see, they're a reputable casino and they will eventually get back to you and sort out your issue.

--

It seems the Live Chat is a bot and not a human, and won't transfer to one as there is likely no one in the office. I kept spamming 'speak to an agent' until it got fed up of asking me for my email address, asked me what my issue is, and then directed me either to the FAQ section, or to send them a message on the Contact Us form, which you've obviously already done.

As much as you want your money as quickly as possible, understandably. I think this is just going to be a waiting game and you're going to have to be extra patient. 😬

 

Thanks for helping out. 
 

maybe i just have to wait. 
 

Its strange tho, i have done lots of withdraws from there without any problems. Have been verified a long time and after withdraw request of this missing withdrawal, i had to send documents of creditcard once again and did that within 1 hour and got reply that they was verifying it asap. That was weeks before any christmas holiday. But maybe in january they fix it. 
 

i cant do anything else than be patient. My account is blocked there anyway 😅

[Any Casoo/Casoola reps here? Need help]

5 minutes ago, joshnadin said:

Hi @Viking,

If you're not having any luck over email, perhaps you can try giving them a call instead?

If you are using the contact form, remember to use the email address that is the same one that you registered your account with.
Also, if you're emailing support directly. Remember to check that the email address you're using is a mailbox that is actually monitored and not a 'no reply' mailbox.

Have you tried those phone numbers? I have. Just a automatic answer telling it is not working 😅 

 

i have tried their form, email, earlier email chats etc. no response. 

[Any Casoo/Casoola reps here? Need help]

Hi, 

 

is there any reps from Casoola here? 
 

I did a Withdraw on Casoola 8th Desember and i since then Self Excluded my account on Casoo. After a while with no money recieved, i went to Casoola to chat with them. When i was going to log in i was blocked due to self exclusion there also. I have sent a few Emails asking about my Withdraw, but i get no response.. live chat is not possible when not logged in.

I really want to get my win money. 

[Best slot of the year 2018]

I give my vote to Lost Relics. It is not my favorite game at all, but I think that is a well made slot with a thrilling bonus round and a refreshment to all the normal 5 reel slots, aswell as jammin, fat rabbit etc. Could only choose one, so had to give it to Lost Relics. 

But i love the thrill of a superepicfudging huge win, so my favorites are among the other candidates ?