So I've been getting multiple promotion emails about this booCasino which is kind of related to bCasino. Okay I finally decided to check it out. They offered 25 free spins on signing up in game Game of Thrones 243ways. Nothing to do during lockdown anyways, let's give it a try. Let's call it a "test drive".
So I sign up successfully and open the game. First spin- boom, about €5. Finished the spins with total of €9.63 which has to be wagered of course. But what the hell, let's give it a go for a bit. Took a look on what games they have and boom, my account is blocked (contact support)... which I did to find out the reason. I mean sure, casinos do have the right to decline any bonuses and whatsoever but the chat with support agent was horrible in my opinion and experience. Never have I ever seen customer support simply close the chat so easily and I wasn't even rude or disrespectful towards them. All I wanted is a valid reason for the block.
All ended with nothing. I thought the attitude was rude and not respectful towards myself as a customer at all. Took screenshots (https://imgur.com/a/hI3vSjs) of the chat and the T&C which the agent pointed out.
Any thoughts on this? Would love hear other opinions.
Take care