Helping out a friend -
He played at Hypercasino.com and won about €120 and withdraw the money. He then got an email saying he needs to send in KYC documents before the widraw could be made, which he did.
He’s account got verified and the money was paid out.
The day after he won again and withdraw the money. After 24 hours the money was still pending so he contacted the live support and they said that they need to verify his document again and the money will be paid out latest tomorrow morning.
He got very sad. He’s old and asked me if this is normal. Again, the KYC documents where verified the day before.
Is this normal?